IT Support Analyst
Corporate | Lisle, Illinois

Who We Are

We’re a people-first organization. We value knowledge and learning. We believe in the power of connection and collaboration and we seek to build relationships that mean something. We employ some of the best and brightest in the industry and we work hard to maintain a culture that our people can be proud of.

Working For Primera

Our Corporate team is a talented group of HR, marketing, IT, finance and administrative professionals that band together to continuously move our company forward. Ever focused on providing a first-class client experience, we connect with people across the organization to support all aspects of our company’s operations.

Who You Are

Required Knowledge, Skills and Abilities:

  • Strong troubleshooting and follow-up skills
  • Experience in MS Office and Windows 10
  • Basic knowledge of TCP/IP networking is required for troubleshooting connectivity issues
  • Knowledge of computer imaging solutions and processes, preferably using a Microsoft solution (MDT, SCCM, or WDS)
  • Ability to interface effectively with users is essential
  • Able to work on support issues to completion with minimal supervision
  • Must be able to lift and carry up to 40 pounds
  • Able to properly prioritize issues in ticketing system and escalate when appropriate
  • CompTia A+ or MCDST/MTA Windows 10 or Equivalent Certification is a plus
  • Windows Server knowledge is a plus

Education and Experience:

  • 1-2 years of demonstrable level 1-2 helpdesk experience

What You'll Do

Essential Duties and Responsibilities:

  • Install, upgrade, and set-up operating systems, peripherals, and applications
  • Upgrade, repair, and reconfigure computers
  • Provide technical support to users pertaining to software and hardware questions and problems as well as a variety of other issues
  • Deploy new computer equipment to staff and reimage computers as needed
  • Instruct staff on procedures for utilizing company equipment
  • Conduct root cause analysis and troubleshoot a variety of equipment problems
  • Install switches and other basic networking equipment
  • Assist with systems administration and upgrades when feasible
  • Perform other duties as required

Some of What You'll Enjoy

  • An excellent benefits package including 401K match, gym and transit subsidies, continuing education reimbursement and much more
  • A hybrid-work environment. From fully-remote to in the office each day, we empower our people to develop a schedule that fits each individual lifestyle.
  • A fun, inclusive, and collaborative environment
  • The fruits of our employee-led committees focused on offering engaging social, wellness and community service activities all year long

Equal Employment Opportunity
Primera is committed to the principles of equal employment opportunity. Primera’s practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion and compensation, shall not be based on any person’s race, color, creed, religion, national origin, sex, age, ancestry, disability, physical handicap, marital status, sexual orientation, veteran status, citizenship status or other protected group as defined by law.

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