We believe our ability to connect with our clients sets us apart. We engineer meaningful relationships built on trust, and that trust results from continuously meeting their unique needs and expectations.

Use the time you already have with our client to ask them how we are doing and what we can do better. These simple questions can and should be integrated into your regularly scheduled meetings or casual conversations.

The more information we have, the better we can tailor our approach for each customer. Consider asking these questions at least once on each project.

• How are we doing?*
• Are we meeting your expectations?*
  • Yes
  • No
  • Yes, but...
• What is one thing we can do to make your job easier?*
• OPTIONAL: On a scale of 1-10, how would you rate Primera's service on this particular project? [10 being the highest, 5 being average]
  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1

• Help us with a little background information.

• Primera Project Manager*
• Client Contact/Company*
• Project Name*
• Project Number

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