Primera provided consulting services for a large Mid-Atlantic utility in support of their multi‑year Smart LED Streetlight Program focused on transitioning company‑owned streetlights to smart LED technology across multiple service territories. The program supported efforts to modernize lighting infrastructure while improving data accuracy, operational efficiency, and customer communication.
Primera’s scope included data preparation and management, change management, and program management support. The team led efforts to clean and prepare Geographic Information System (GIS) data for engineering walkdowns, developed Request for Proposal (RFP) content, and managed the transfer of data between internal departments. Primera also oversaw quality control of field data, tracked discrepancies, and worked with contractors to resolve data issues.
To support customer and stakeholder engagement, Primera prepared review packages and managed feedback loops between internal teams, external stakeholders, and customers. The team played a key role in facilitating communication and ensuring accurate information exchange throughout the program lifecycle. As the organization prepared for business process changes associated with the LED conversion, Primera applied structured change management strategies to support adoption across the enterprise. This work included developing process maps, role summaries, and communication plans, as well as conducting training sessions to reinforce new workflows related to billing, deployment, maintenance, and inventory.
Primera also contributed to overall program delivery by developing a five‑year roadmap, maintaining the program schedule, and advising program leadership. The team tracked workstream activities, managed risks, supported regulatory filings, and coordinated with pilot teams to test processes and integrate lessons learned into future deployments.
