Primera is providing ongoing consulting services for a large electric utility’s capital improvement programs and process improvement initiatives to improve their transmission and distribution system infrastructure. Some of the projects to date have included:

• Created and standardized portfolio and program level performance report templates, trained the organization in their use, and provided post-implementation support
• Designed executive dashboards with predictive indicators for at-a-glance performance reporting
• Developed portfolio risk management practices including risk identification, prioritization, response planning, and monitoring/reporting
• Developed tools for increased transparency around resource requests and resource planning
• Improved outage communications processes to increase customer satisfaction and JD Power results
• Improved outage switching operations planning and processes to support a two-fold annual increase in the quantity of switching cycles