Who We Are
We’re a people-first organization. We value knowledge and learning. We believe in the power of connection and collaboration and we seek to build relationships that mean something. We employ some of the best and brightest in the industry and we work hard to maintain a culture that our people can be proud of.
Working For Primera
Our Buildings division is a talented team of experts working together to deliver buildings and systems that perform better. We provide full-service engineering and design services for both new and existing facilities. Ever focused on providing a first-class client experience, our 30-plus-year history includes projects for school, university, healthcare, government, aviation, laboratory, campus, and municipal facilities.
Who You Are
- You have a college diploma or university degree and/or equivalent work experience.
- You have knowledge of advanced computer hardware, including PC’s, servers and mobile computing devices.
- You have experience with desktop, server and mobile device operating systems.
- You have extensive application support experience with various Microsoft software products.
- You have working knowledge of a range of diagnostic utilities.
- You have exceptional written and oral communication skills.
- You have exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- You have strong documentation skills.
- You have the ability to conduct research into a wide range of computing issues.
- You have the ability to present ideas in user-friendly, business-friendly and technical language.
- You are highly self-motivated and directed, have keen attention to detail and proven analytical and problem-solving abilities.
- You have the ability to effectively prioritize and execute tasks in a high-pressure environment, exceptional customer service orientation, and experience working in a team-oriented, collaborative environment.
- You having A+ certification is a plus.
What You'll Do
- You will evaluate documented resolutions and analyze trends for ways to prevent future problems, and alert management to emerging trends in incidents.
- You will assist in providing initial Support and respond to emails and answer calls for support.
- You will build rapport with Support Team customers, and escalate problems (when required) to the other support teams.
- You will document the support request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- You will apply diagnostic utilities to aid in troubleshooting.
- You will access software updates, drivers, knowledge bases, and FAQ resources on the Support Software/ Internet/Intranet to aid in problem resolution.
- You will perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- You will manage the functionality of antivirus and endpoint protection software suites, perform preventative maintenance at the end user level, and test fixes to ensure problem has been adequately resolved.
- You will perform post-resolution follow ups as required, develop documentation both for internal use and for customers, and manage end-user expectations.
- You will use asset management tools and strategies to maintain knowledge of asset deployments.
- You will provide support for remote offices and remote access functionality, train customers on the use of computing resources and workflows, create and manage accounts and provide training on device and application usage.
- You’ll enjoy what you do. You’ll work with great people, continue to learn and grow, and have a good time doing it.
Some of What You'll Enjoy
- An excellent benefits package including 401K match and employee stock ownership, gym and transit subsidies, paid volunteer time off, parental leave, continuing education reimbursement and much more
- Flexible work scheduling in a fast-growing company
- Colleagues that appreciate differences in people, perspectives, cultures, and ideas
- The fruits of our employee-led committees focused on offering engaging social, wellness and community service activities all year long
Equal Employment Opportunity
Primera is committed to the principles of equal employment opportunity. Primera’s practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion and compensation, shall not be based on any person’s race, color, creed, religion, national origin, sex, age, ancestry, disability, physical handicap, marital status, sexual orientation, veteran status, citizenship status or other protected group as defined by law.
